General Questions

Can I try out your products before paying?
Yes, of course! All of Contest Factory's Promotion Suite products are FREE to try. Simply create an account to get started. As you build your promotio...
Thu, 30 May, 2019 at 5:14 PM
How do I get back to a Promotion I’ve already started to build?
Our Promotion Builder auto-saves your work each time you click on any of the orange NEXT or PREVIOUS buttons seen at the top and bottom of every tab. If yo...
Thu, 30 May, 2019 at 5:19 PM
Can I customize the look and feel of my Promotion?
Yes. All our plans give you the option to customize the look and feel of your Promotion, e.g. change the color and size of the font, change background imag...
Thu, 30 May, 2019 at 5:23 PM
How does the Customize Template page work?
When opening the Customize Template page, you’ll see a Select Editable Element drop-down menu with a list of items that allow you to experiment with the ap...
Thu, 30 May, 2019 at 5:26 PM
What do the Editable Elements on the Customize Template page do?
All Pages The following editable elements appear on all pages of your Promotion.   Body-Background Customize the color of the template background. Any b...
Thu, 30 May, 2019 at 5:27 PM
Can I preview my Promotion before it goes live?
Yes. Once you are happy with the Promotion you built, you can preview and test it before payment. From the Publish - Pay & Publish tab, click the Test ...
Thu, 30 May, 2019 at 5:33 PM
How does Social Sharing work?
You can enable sharing of your Promotion to Facebook, Twitter, and/or Email from the Social-Viral Share tab of the Promotion Builder. Sweepstakes promot...
Thu, 30 May, 2019 at 5:34 PM
Can I customize social share messages?
Yes. You can customize the share messages used to share the Promotion for all your social share sites, such as Facebook, Twitter, and Email.
Thu, 30 May, 2019 at 10:46 AM
How do I suggest a feature to be added to the Promotion Suite?
To request a new feature simply open a Support Ticket by clicking on the New Support Ticket link on the top right of the Support page and send us an email. ...
Thu, 30 May, 2019 at 10:47 AM
Is there a way to include features that are not available in the Promotion Suite?
Yes. If you require custom features and services beyond what is currently offered in our Promotion Suite, please contact us at engage@contestfactory.com or ...
Thu, 30 May, 2019 at 10:48 AM