General Questions

Is a white label option available for my Promotion?
Yes. All our Promotions offer White/Private Label as an additional feature available for purchase. Just choose the White Label option from the additional f...
Thu, 30 May, 2019 at 6:02 PM
Does Contest Factory offer prize fulfillment?
Prize fulfillment is not included in any Self Service plans. However, you can purchase custom prize fulfillment services by contacting Contest Factory'...
Thu, 30 May, 2019 at 10:27 AM
What type of analytic data does Contest Factory provide?
Contest Factory's Viral DNA® dashboard provides real-time reporting of all your Promotions’ data, divided into separate tabs for Registrations, Social...
Thu, 30 May, 2019 at 10:27 AM
Is my Promotion's data and personal information safe?
Yes. Contest Factory takes great care in protecting data that is captured, transmitted and stored through our technology, and we have strict policies in pl...
Thu, 30 May, 2019 at 10:28 AM
Do you offer special Agency pricing?
Yes. If you are an Agency and require services beyond what's offered in our self serve Promotion Suite, please contact us at engage@contestfactory.com ...
Thu, 30 May, 2019 at 10:28 AM
Do you provide creative services?
Yes. If you require custom creative services beyond what's offered in our Promotion Suite, please contact us at engage@contestfactory.com or call us at...
Thu, 30 May, 2019 at 10:29 AM
How long will my Promotion Ended Page be Active?
The Promotion Ended page will stay active for 30 days after your Promotion End Date. Keeping your Promotion Ended page active beyond 30 days is availabl...
Thu, 30 May, 2019 at 10:30 AM
Is it possible to have more than one winner in a Promotion?
Yes, but it depends on your Promotion’s settings and rules. Sweepstakes and Instant Win Games can only have as many winners as the number of prizes you off...
Thu, 30 May, 2019 at 6:14 PM
Can I combine the Promotion Suite and your custom services?
Yes. Our Custom Services Department can provide you with any services not included in the promotion Suite. Please contact us at engage@contestfactory.com or...
Thu, 30 May, 2019 at 10:31 AM
How do I enable pop ups on my browser?
There are couple of places in the Promotion Builder where if you have your pop-up blocker enabled you may not be able access the page and you may receive a...
Thu, 30 May, 2019 at 10:32 AM