General Questions

Is a white label option available for my Promotion?
Yes. Our Promotion Suite’s Enterprise Plan includes a White/Private Label.
Fri, 28 Oct, 2016 at 5:15 PM
Does Contest Factory offer prize fulfillment?
Prize fulfillment is not included in any Self Service plans. However, you can purchase custom prize fulfillment services by contacting Contest Factory&#...
Wed, 26 Oct, 2016 at 3:49 PM
What type of analytic data does Contest Factory provide?
Contest Factory's Viral DNA® dashboard provides real-time reporting of all your Promotions’ data, divided into separate tabs for Registrations, Socia...
Tue, 11 Jul, 2017 at 5:45 PM
Is my Promotion's data and personal information safe?
Contest Factory takes great care in protecting data that is captured, transmitted and stored through our technology, and we have strict policies in plac...
Fri, 28 Oct, 2016 at 5:18 PM
Do you offer special Agency pricing?
Yes. If you are an Agency and require services beyond what's offered in our self serve Promotion Suite, please contact us at
Fri, 22 Apr, 2016 at 3:51 PM
Do you provide creative services?
Yes. If you require custom creative services beyond what's offered in our Promotion Suite, please contact us at or call us...
Fri, 22 Apr, 2016 at 3:52 PM
How long will my Promotion Ended Page be Active?
If you promotion plan includes the Promotion Ended page, it will stay active for 30 days after your Promotion End Date. Extend your Promotion Ended page b...
Fri, 22 Apr, 2016 at 3:57 PM
Is it possible to have more than one winner in a Promotion?
Yes, but it depends on your Promotion’s Official Rules.  Our Promotion Suite allows you to select as many winners as you wish from the Actions menu on ...
Fri, 28 Oct, 2016 at 5:19 PM
Can I combine Promotion Suite and your custom services?
Yes.  Our Custom Services Department can provide you with any services not included in the promotion Suite.  Please contact us at engage@contestfactory.c...
Fri, 22 Apr, 2016 at 4:43 PM
How do I enable pop ups on my browser?
There are couple of places in the Promotion Builder where if you have your pop-up blocker enabled you may not be able access the page and you may receiv...
Fri, 28 Oct, 2016 at 5:21 PM