General Questions
Subscriptions
Subscription plans with a free trial will not charge you until the posted date, e.g. 14 days in advance. Your credit card will be automatically charged at t...
Wed, 5 Jun, 2019 at 5:30 PM
You can cancel your subscription plan at any time. On your Self Serve menu bar, click on My Account and go to My Accounting. In My Accounting, click on t...
Wed, 5 Jun, 2019 at 4:09 PM
You can check your My Accounting - Subscription tab to find the date of the next scheduled Subscription charge.
Wed, 5 Jun, 2019 at 4:11 PM
Cancelling your subscription will not have any effect on your promotions that are still running. Any live promotion will continue to run through the End Date...
Wed, 5 Jun, 2019 at 4:11 PM
If your promotion received more leads than the maximum allowed on your subscription plan, then your Viral DNA will not display the info on those leads over t...
Wed, 5 Jun, 2019 at 4:15 PM
You can upgrade or downgrade your subscription plan one time only per each billing cycle (e.g. once per month for a monthly plan).
Wed, 5 Jun, 2019 at 4:20 PM
If you upgrade your subscription plan during a billing cycle you will be charged a prorated amount immediately. E.g. if you upgrade during the middle of...
Wed, 5 Jun, 2019 at 4:23 PM
Yes, you will receive an email receipt of every charge to your card, both for your recurring monthly subscription and any one-time charges for additional or ...
Wed, 5 Jun, 2019 at 4:30 PM
Yes. Your data from your promotions are still available to you after cancelling.
Wed, 5 Jun, 2019 at 4:33 PM
Our Self Serve subscription provides you will all the capabilties needed in order to run your own sweepstakes or instant win game. Optional features such as ...
Wed, 5 Jun, 2019 at 4:34 PM